Return Merchandise Authorization (RMA) is a powerful tool for managing returns and/or exchanging items. There is no default RMA feature in Community Edition. If you use Magento community edition, you need to buy a third party RMA extension to give the return and exchange facilities to your customer. For Magento 2 store, you can see our Magento 2 RMA extension and its manual how to use it. But, in Enterprise Edition, both Magento 1 & 2 have RMA features. This tutorial describes how you can configure RMA in Magento 1 & 2 Enterprise Edition.